A self-service environment

You can now shop online, you can order anything you like on websites like Amazon and it can be delivered to your house without you even having to go anywhere. John Lewis (www.johnlewis.com) have a ‘Click and Collect button’ this means if you need an item you are ordering urgently and don’t have time to wait for it be delivered you can order it and go and pick it up in the morning form the nearest John Lewis. You can also order grocery shopping online from shops such as Tesco (www.tesco.com). This means you do not have to go out and shop yourself it can be delivered to your house or you can collect it from the shop. This is very useful for people who find it difficult to fit weekly shops into their routine.

The disadvantage of shopping online is that on websites like Amazon and EBay (www.ebay.co.uk) you don’t know whether the item you are ordering is actually like what it looks like on the screen. This is the same with grocery shopping, the items you order may not be as fresh as you would hope them to be.

You can now organise your bank accounts online. You are able to add money into your account and delete and create bank accounts online. This is very useful for people who do not have the time to go out to their bank. A disadvantage of online banking is that sometimes people create websites that look exactly like a banking website in order to trick people into putting in their details thinking it is the actual website.

This is very good for society as it makes peoples daily lives easier although it does have a big impact on high street shops as they are starting to shut down because of the fact that more and more people are beginning to order online instead of actually going out to the shops.